Reputation Management

Your online reputation matters. The Reputation Management module in Drip CRM helps you collect, monitor, and respond to customer reviews — boosting credibility and attracting new business.

⭐ Collect Reviews

  • Send automated review requests via SMS and email after appointments or purchases.

  • Personalize messages with the customer’s name.

  • Direct customers to leave reviews on platforms like Google, Facebook, or your website.

Tip: Automate review requests with a workflow so every completed appointment triggers a review request automatically.

📊 Monitor Reviews

  • See all collected reviews in one dashboard.

  • Track average star rating over time.

  • Filter reviews by source (Google, Facebook, etc.).

💬 Respond Quickly

  • Reply directly to reviews from inside Drip CRM.

  • Get notified of new reviews instantly.

  • Flag negative feedback for internal follow-up.

📌 Example Use Case

A dental practice sets up an appointment follow-up workflow:

  1. Appointment marked as completed.

  2. Drip CRM sends an SMS:
    “Thanks for visiting! Could you share your experience? [Google Review Link]”

  3. Positive reviews flow in, improving their online ranking.

✅ Next Step

A strong reputation builds trust, but you also need to measure results. Continue to Core Modules → Reporting & Analytics to see how to track ROI and performance inside Drip CRM.

Would you like me to draft the Reporting & Analytics page next, so your Core Modules are nearly complete?