# Conversations

The **Conversations** module is your unified inbox. It brings together SMS, WhatsApp, email, and social media messages so you can manage every customer conversation in one thread. No more switching between apps.


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## 💬 Supported Channels

* **SMS & WhatsApp** – instant two-way texting.
* **Email** – connect Gmail, Outlook, or custom domains.
* **Social DMs** – Facebook Messenger and Instagram Direct.
* **Webchat** – embed a live chat widget on your website.


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## 📥 Inbox Overview

Each conversation thread shows:

* Customer details (pulled from CRM automatically).
* Message history across all channels.
* Quick-reply options and templates.
* Tags and notes for context.


:::tip
*Tip: Conversations link directly to the contact record. You’ll never lose history or context when a lead moves through your pipeline.*

:::


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## ⚡ Features

* **Unified Threads**: See all messages from one customer in one place, regardless of channel.
* **Quick Actions**: Add tags, assign to a pipeline stage, or trigger an automation directly from the inbox.
* **Templates & Snippets**: Send pre-written responses with one click.
* **Missed Call Text Back**: Automatically text a lead if you miss their call.


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## 🧑‍🤝‍🧑 Team Collaboration

* Assign conversations to specific team members.
* Internal notes let your team share context without the customer seeing it.
* Notifications ensure nothing slips through the cracks.


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## 📊 Example Use Case

A potential client messages your business via Facebook.


1. The message appears instantly in Conversations.
2. Drip CRM creates a contact record if one doesn’t exist.
3. Your team replies from inside the dashboard.
4. The conversation is logged in the CRM and tied to the contact’s pipeline stage.


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## ✅ Next Step

Now that you know how to manage conversations, it’s time to capture even more leads. Continue to **Core Modules → Funnels & Websites** to learn how to build landing pages and funnels that feed contacts directly into your CRM.