Frequently Asked Questions (FAQ)

Quick answers to some of the most common questions about using Dripcel.

๐Ÿ’ณ Is there a monthly subscription?

Yes โ€” Dripcel operates on a subscription model.

๐Ÿ‘‰ View the Pricing Calculator to explore available plans and estimate your monthly costs.

๐Ÿ’ฌ How do I chat to your support team?

There are two ways to reach us:

  1. Contact Form โ€“ Submit your query through our Contact form.

  2. Live Chat โ€“ Click the chat icon on the bottom-right of your screen to chat with our support team directly.

๐Ÿ’ฐ How do I purchase more credits?

To top up your SMS credits:

  1. Click the green โ€œCreditsโ€ button in the top navigation bar.

  2. Enter the number of credits you wish to purchase.

  3. Confirm payment โ€” your balance will update instantly.

For more details, visit Managing Credits.

โš™๏ธ How do I change from manual to automated messaging?

Switch to automated sending by visiting our Automation Concept.
Youโ€™ll learn how to create recurring sends, use triggers, and automate your campaign workflows for consistent lead delivery.

๐Ÿ“‡ How do I upload my contact list?

Check out our Uploading Contacts guide for step-by-step instructions on how to import and map your contacts correctly into Dripcel.

๐Ÿ“Š Where can I live-track my CPL / CPA?

You can monitor your Cost Per Lead (CPL) and Cost Per Acquisition (CPA) in real-time from your dashboard.
Visit the Financial Tracking page to learn more about performance metrics and ROI monitoring.

๐Ÿ—“๏ธ Where do I schedule my messages?

You can schedule your SMS sends under Campaign โ†’ Automation.
Read our Recurring Sends guide for details on creating and managing your message delivery schedule.

๐Ÿ’ฌ How do I manage my customers' responses?

Go to the Replies section to learn how to view, filter, and respond to inbound messages directly from your Dripcel dashboard.

๐Ÿ‘ฅ How do I add an additional admin to my profile?

  1. Navigate to your Profile page.

  2. Click Members โ†’ New Member Email.

  3. Enter the new adminโ€™s email address and assign a role.

For full instructions, visit Managing Team Members.

๐Ÿง  How does Dripcel automatically optimise my SMS and Email campaigns?

Dripcelโ€™s machine learning engine analyses historical performance data โ€” like open rates, CTRs, and engagement timeframes โ€” to automatically:

  • Optimise send times for best response windows

  • Prioritise high-performing message variants

  • Adjust audience distribution in real time

Learn more on the Machine Learning Optimisation page.