# Common Errors and How to Fix Them

Below is a list of common Dripcel campaign errors, their causes, and how to resolve them.


---

### 🧭 Quick Reference Table

| **Error Message** | **Likely Cause** | **How to Fix** |
|---------------|--------------|------------|
| **Insufficient balance** | Not enough SMS credits | Purchase more credits or reduce contact count |
| **Organisation not verified** | Verification still pending | Contact Dripcel Support |
| **Insufficient permissions** | Role or API key lacks access | Request permission from admin |
| **Campaign not found** | Campaign deleted or missing | Verify or recreate campaign |
| **Campaign inactive** | Campaign paused | Activate in campaign settings |
| **No contacts match criteria** | Target filters exclude all contacts | Adjust tags, segments, or reachability window |
| **No content found** | No SMS copy available | Add message content or change selection method |
| **Spam detected** | Message flagged for restricted content | Remove flagged keywords or contact support |
| **No best time with enough sends** | Insufficient data for timing optimization | Use “Random Time” sends to gather data |
| **No start/end hours for random time** | Missing time window in setup | Add both start and end hours in automation settings |


---

### ⚠️ Insufficient Balance

**Message:**  
`You do not have enough credits to send the SMS.`

**Cause:**  
Your organisation’s credit balance is too low to complete the send.

**Fix:**

* Purchase additional credits under **Billing**, or
* Reduce the number of contacts in your send.


---

### 🏢 Organisation Not Verified

**Message:**  
`Your organisation is not verified yet. Our team will be in touch soon.`

**Cause:**  
Your organisation is still under verification review.

**Fix:**  
Contact **Dripcel Support** if verification is delayed or if you need to expedite the process.


---

### 🔒 Insufficient Permissions

**Message:**  
`You do not have the relevant permissions to perform the action.`

**Cause:**  
Your role or API key doesn’t have sufficient permissions for this action.

**Fix:**  
Ask your **Administrator** to grant the required access or adjust your API key’s permissions.


---

### 🚫 Campaign Not Found

**Message:**  
`The campaign you are trying to access cannot be found.`

**Cause:**  
The campaign may have been deleted or renamed.

**Fix:**  
Verify the campaign ID, or create a new campaign from **Campaigns → New Campaign**.


---

### 💤 Campaign Inactive

**Message:**  
`Please activate the campaign in the campaign settings.`

**Cause:**  
The campaign is currently inactive.

**Fix:**  
Go to **Campaign Settings** and toggle **Status → Active** before sending.


---

### 👥 No Contacts Match Criteria

**Message:**  
`No contacts match the campaign's distribution criteria.`

**Cause:**  
Your tags, segments, or reachability window exclude all available contacts.

**Fix:**

* Broaden your targeting filters.
* Check your tag and segment setup.
* Increase your reachable window.


---

### 📝 No Content Found

**Message:**  
`Please add content, or change the Selection method on the campaign.`

**Cause:**  
The campaign has no message copy or content to send.

**Fix:**

* Add at least one SMS copy under **Campaign → Content**, or
* Change your **Selection Method** to *Best Performance*, *Random*, *First Content*, or *Least Sent*.


---

### 🚨 Spam Detected

**Message:**  
`Spam was detected in your SMS content. Please contact support.`

**Cause:**  
Your message triggered a spam filter (either internal or carrier-side).

**Fix:**

* Avoid restricted words (e.g., “loan approved”, “casino”, “adult content”).
* Contact **Dripcel Support** for manual review.


---

### 🕒 No Best Time with Enough Sends

**Message:**  
`No best time with enough sends.`

**Cause:**  
Dripcel requires more send data to calculate your optimal delivery window.

**Fix:**  
Use the **Random Time** feature to generate enough data for time-based optimization.


---

### 🕐 No Start/End Hours for Random Time

**Message:**  
`Please add a start and end time for random time.`

**Cause:**  
A random-time campaign was created without a valid time range.

**Fix:**  
In **Campaign → Automation**, add both **Start Hour** and **End Hour**.