Common Errors and How to Fix Them
Below is a list of common Dripcel campaign errors, their causes, and how to resolve them.
🧭 Quick Reference Table
Error Message | Likely Cause | How to Fix |
|---|---|---|
Insufficient balance | Not enough SMS credits | Purchase more credits or reduce contact count |
Organisation not verified | Verification still pending | Contact Dripcel Support |
Insufficient permissions | Role or API key lacks access | Request permission from admin |
Campaign not found | Campaign deleted or missing | Verify or recreate campaign |
Campaign inactive | Campaign paused | Activate in campaign settings |
No contacts match criteria | Target filters exclude all contacts | Adjust tags, segments, or reachability window |
No content found | No SMS copy available | Add message content or change selection method |
Spam detected | Message flagged for restricted content | Remove flagged keywords or contact support |
No best time with enough sends | Insufficient data for timing optimization | Use “Random Time” sends to gather data |
No start/end hours for random time | Missing time window in setup | Add both start and end hours in automation settings |
⚠️ Insufficient Balance
Message:You do not have enough credits to send the SMS.
Cause:
Your organisation’s credit balance is too low to complete the send.
Fix:
Purchase additional credits under Billing, or
Reduce the number of contacts in your send.
🏢 Organisation Not Verified
Message:Your organisation is not verified yet. Our team will be in touch soon.
Cause:
Your organisation is still under verification review.
Fix:
Contact Dripcel Support if verification is delayed or if you need to expedite the process.
🔒 Insufficient Permissions
Message:You do not have the relevant permissions to perform the action.
Cause:
Your role or API key doesn’t have sufficient permissions for this action.
Fix:
Ask your Administrator to grant the required access or adjust your API key’s permissions.
🚫 Campaign Not Found
Message:The campaign you are trying to access cannot be found.
Cause:
The campaign may have been deleted or renamed.
Fix:
Verify the campaign ID, or create a new campaign from Campaigns → New Campaign.
💤 Campaign Inactive
Message:Please activate the campaign in the campaign settings.
Cause:
The campaign is currently inactive.
Fix:
Go to Campaign Settings and toggle Status → Active before sending.
👥 No Contacts Match Criteria
Message:No contacts match the campaign's distribution criteria.
Cause:
Your tags, segments, or reachability window exclude all available contacts.
Fix:
Broaden your targeting filters.
Check your tag and segment setup.
Increase your reachable window.
📝 No Content Found
Message:Please add content, or change the Selection method on the campaign.
Cause:
The campaign has no message copy or content to send.
Fix:
Add at least one SMS copy under Campaign → Content, or
Change your Selection Method to Best Performance, Random, First Content, or Least Sent.
🚨 Spam Detected
Message:Spam was detected in your SMS content. Please contact support.
Cause:
Your message triggered a spam filter (either internal or carrier-side).
Fix:
Avoid restricted words (e.g., “loan approved”, “casino”, “adult content”).
Contact Dripcel Support for manual review.
🕒 No Best Time with Enough Sends
Message:No best time with enough sends.
Cause:
Dripcel requires more send data to calculate your optimal delivery window.
Fix:
Use the Random Time feature to generate enough data for time-based optimization.
🕐 No Start/End Hours for Random Time
Message:Please add a start and end time for random time.
Cause:
A random-time campaign was created without a valid time range.
Fix:
In Campaign → Automation, add both Start Hour and End Hour.